Shipping & Returns

SHIPPING

Djuce currently ships to Germany, Sweden and Denmark, and to the USA through our site djuce.us.


ESTIMATED SHIPPING TIMES:

Germany: 2-5 days

Denmark: 3-7 days

Sweden: 5-10 days

TAXES AND DUTY

If you live in a country where your government require additional taxes or duty to be paid for receiving alcohol that is not explicitly paid by Djuce, you (the customer) are responsible for declaring and paying the applicable fees. By purchasing wines from Djuce, you accept full responsibility to declare & pay additional fees for your wine and accept that Djuce will not incur any such charges, should they arise.

For Germany, Sweden and Denmark, orders are shipped on a DDP (Delivery Duty Paid) basis meaning that taxes and duties are included in the final price.

When ordering in all other EU countries (except Germany, Sweden and Denmark) VAT is paid but any potential excise duties are to be paid by you as a customer depending on your county’s tax regulations.

For orders outside the EU any potential import taxes and duties are not included, meaning you may be liable to pay duties and taxes upon receiving your package. You will be responsible for the payment of such import duties and taxes.

Please note that Djuce has no control over these charges and, since these charges are different for different countries, Djuce cannot predict their amount. We therefore advise you to contact your local customs office for further information.

RETURNS

According to EU consumer protection laws, you generally have the right to withdraw from a distance purchase within 14 days. However, certain products are exempt from this right. Our products – including wine and other beverages – fall under the following exemption:

Perishable goods, such as food and drinks with a limited shelf life, are legally excluded from the right of withdrawal. By completing your purchase, you acknowledge and accept that the right of withdrawal does not apply to these products.